Sentinel Security Systems

Frequently asked Questions

More about Sentinel’s products and services

If you have pets at home, we can install pet-immune PIR detectors that will reduce the risk of false alarm activations.

All of our alarm control panels incorporate a standby battery which will power the system in the event of a mains electricity failure. The industry standard is for the battery to power the system for a min of 8 hours. If the system is armed and there is a power failure, the standby battery will hold the alarm in its current status until the power is restored or an activation is detected.

Yes, the alarm systems we provide allow you to fully-set or part-set the system depending on your situational needs. So at night you can leave the ground floor set and the first floor unset, so you can walk around without worry.

Insurance companies have been so impressed with the way SSAIB has raised standards among security alarm fitters that a great many now offer discounts to householders who purchase electronic security systems from SSAIB Recognised installers. For commercial premises, insurers now regularly insist on security systems which have been installed by SSAIB Recognised Firms before they will provide insurance cover.

Yes, a small battery powered device can be attached to your keys, allowing you to arm and disarm the alarm from anywhere in your home.

Customer commitment: SSAIB registered installers should provide you with the best possible service and, to this end, every SSAIB Recognised Firm is inspected to a specified programme every year. These visits cover the quality of installed security systems and other aspects of the company’s management including security screening of staff. If you are not satisfied with the service provided by an SSAIB registered installer, you may use the formal complaint procedure to try to resolve the matter. Any firm which repeatedly fails to meet the required standards faces a formal disciplinary procedure which can mean a fine for non-compliance or, for more serious breaches, removal from the list of Recognised Firms. Essentially, SSAIB-registered installers are held to an exacting set of standards, whereas non-registered companies are not.

 

Your insurance company:

If you have a monitored alarm system with the option of Police Response, then the ARC will contact the police if a ‘confirmed’ signal is transmitted from the alarm system.

 

The police: The police acknowledge that SSAIB Recognised Firms comply with all the requirements set down in the National Police Chiefs’ Council (NPCC) unified policy on intruder alarms. A security system installed by a SSAIB Recognised Firm will thus qualify for connection to an Alarm Receiving Centre to summon the police should the need arise.